1.0 Initial visit

For your first clean only there may be a one off charge to cover the additional time taken on the initial clean when onboarding onto a regular cleaning plan, this varies with house size and frequency of ongoing cleans, this will be explained before going ahead with any cleaning on the day. We operate this policy on a common sense reasonable basis. If your window's are very green or have lots of organic growth on them. There may be a first clean charge.

1.05 What can I expect

Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us if you are looking to have these stains removed when arranging your first initial cleaning.

1.1 How often will we visit
We offer the choice of 6 weekly or 12 weekly. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.

1.2 Bad Weather
We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day where possible.

1.3 Turning us away
We will try to be as reliable as we can for you, but we also appreciate you as our client to being reliable too. We will make time and space in our schedule for you. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or to cancel any ongoing service between us. We also reserve the right to charge the full price expected if access on the day has not been made available by you the client.

1.4 Ending our services

If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by email to info@squeakysolihull.co.uk

If you require a one off window clean, let us know upfront.

When signing upto our regular window cleaning service, there is a minimum of 3 cleans. By using our regular services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place the remaining cleans will be payable.

 1.5 Complaints procedure

We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. Currently as a small team we will then return the next working day to re clean your windows for free. Please note that complaints made after 24 hours may not be re cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.

1.6 Confidentiality

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

1.7 Payments

Clients joining our 6 or 12 weekly cleaning rounds are required to pay via our direct debit system GoCardless which can be set up on our payments page and will be sent over to you via email and text.

Payments are then automatically collected 5 days after each clean.

Customers booking one off services such as gutter clearing who are not joining our regular window cleaning rounds have the option to pay via cash or credit or debit card if you choose to 

If you are a brand new client and will not be home for the cleaning to make a payment, you are required to pay the full amount of the service upon booking the service.

This can be done over though our quoting system online where you will receive the invoice where your can pay via bank transfer or payment link where you can use a credit or debit card. All quotes and invoices are inclusive of VAT.

First time customers must let our team know if you will not be home to make a payment for a one time cleaning services in advance.